PRIVACY POLICY

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE REGISTERING , ACCESSING OR USING THE PE 24 DIGITAL SERVICES AND ALL ASSOCIATED SITES LINKED TO WWW.PE24.IN OR THE PE24 MOBILE APPLICATION OR ANY SIMILAR PLATFORM (HEREINAFTER COLLECTIVELY KNOWN AS PE 24 DIGITAL SERVICE PRIVATE LIMITED, HAVING ITS REGISTERED OFFICE AT SALEKURA, JANIA, BARPETA, ASSAM-78131 ) ON ANY DEVICE AND/OR BEFORE AVAILING ANY SERVICES OFFERED BY PE 24 ON THE PE 24 PLATFORM WHICH MAY INCLUDE SERVICES SUCH AS RECHARGE OR BILL PAYMENT, DIGITAL PRODUCTS, SEMI-CLOSED WALLET SERVICE AND MARKETPLACE SERVICE OR ANY OTHER SERVICE THAT MAY BE OFFERED BY PE 24 DIGITAL SERVICE PRIVATE LIMITED ON THE PE 24 PLATFORM . FOR THE AVOIDANCE OF DOUBT, IT IS CLARIFIED THAT THESE TERMS AND CONDITIONS SHALL APPLY TO ALL PE 24 DIGITAL SERVICES.

Eligibility

The Pe 24 Digital Services are not available to persons under the age of 18 or to anyone previously suspended or removed by Pe 24 from availing the Pe 24 Digital Services or accessing the Pe 24 Platform. By accepting the T&Cs or by otherwise using the Pe 24 Digital Services on the Pe 24 Platform, You represent that You are at least 18 years of age and have not been previously suspended or removed by Pe 24, or disqualified for any other reason, from availing the Pe 24 Digital Services or using the Pe 24 Platform. In addition, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by all the T&Cs as part of this Agreement. Finally, You shall not impersonate any person or entity, or falsely state or otherwise misrepresent Your identity, age or affiliation with any person or entity. Finally, in the event of any violation of the T&Cs, pe 24 reserves the right to suspend or permanently prevent you from availing Pe 24 Digital Services or using the Pe 24 Platform.

COMMUNICATION POLICY

BY ACCEPTING THE T&CS, YOU ACCEPT THE FOLLOWING:

Pe 24 may send alerts to the mobile phone number provided by You while registering with the Pe 24 Platform for the Sign on ( Log in ) service or on any updated mobile number subsequently provided by You on the Pe 24 Platform, or via e-mail or push notifications. The alerts will be received in case of SMS, only if the mobile phone is in ‘On’ mode to receive the SMS, in case of e-mail, only if the e-mail servers and e-mail ids are functional, and in case of push notifications, if the user has enabled the receipt of such notifications. If the mobile phone is in ‘Off’ mode or if the e-mail servers or ids are not functional or if the push-notifications feature has been turned off, then You may not get the alert at all or get delayed messages.

Pe 24 will make best efforts to provide alerts via SMS/e-mail/push notifications and it shall be deemed that You shall have received the information sent from Pe 24 as an alert on the mobile phone number or e-mail id provided during the course of, or in relation to, using the Pe 24 Platform or availing any Pe 24 Digital Services. Pe 24 shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. You cannot hold Pe 24 liable for non-availability of the SMS/email alert/push notifications service in any manner whatsoever.

The SMS/e-mail alert/push notification service provided by Pe 24 is an additional facility provided for your convenience and that it may be susceptible to error, omission and/or inaccuracy. In the event that you observe any error in the information provided in the alert, Pe 24 shall be immediately informed about the same by You and Pe 24 will make best possible efforts to rectify the error as early as possible. You shall not hold Pe 24 liable for any loss, damages, claim, expense including legal cost that may be incurred/suffered by You on account of the SMS/e-mail alert/push notification facility.

The clarity, readability, accuracy and promptness of providing the SMS/e-mail alert/push notification service depend on many factors including the infrastructure and connectivity of the service provider. Pe 24 shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever. You will indemnify and hold harmless Pe 24 and the SMS/e-mail service provider including its officials from any damages, claims, demands, proceedings, losses, costs, charges and expenses whatsoever including legal charges and attorney’s fees which Pe 24 or the SMS/e-mail service provider may at any time incur, sustain, suffer or be subjected to as a consequence of, or arising out of, any of the following: (i) misuse by You or improper or fraudulent information provided by You; (ii) incorrect number or a number that belongs to an unrelated third party provided by You.

USE OF PE 24 PLATFORM

YOU UNDERSTAND THAT EXCEPT FOR INFORMATION, PRODUCTS OR SERVICES CLEARLY INDICATED AS BEING SUPPLIED BY PE 24, WE DO NOT OPERATE, CONTROL, OR ENDORSE ANY INFORMATION, PRODUCTS OR SERVICES ON THE INTERNET IN ANYWAY. YOU ALSO UNDERSTAND THAT PE 24 CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT FILES AVAILABLE FOR DOWNLOAD THROUGH THE PE 24 PLATFORM WILL BE FREE OF VIRUSES, WORMS OR OTHER CODE THAT MAY BE DAMAGING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES TO SATISFY YOUR PARTICULAR REQUIREMENTS OF INTERNET SECURITY AND FOR ACCURACY OF DATA INPUT AND OUTPUT.

PROHIBITED CONDUCT​

By accessing or using the Pe 24 Platform or by availing Pe 24 Digital Services, You agree not to:

Violate the T&Cs. impersonate any person or entity, falsely claim or otherwise misrepresent Your affiliation with any person or entity, or access the accounts of others without permission, forge another person’s digital signature, misrepresent the source, identity, or content of information transmitted via the Pe 24 Digital Services, perform any other similar fraudulent activity or otherwise avail Pe 24 Digital Services with what we reasonably believe to be potentially fraudulent funds. Infringe our or any third party’s intellectual property rights, rights of publicity or privacy. Use the Pe 24 Digital Services if You are under the age of 18 years without a parental sponsor or, in any event, use the Pe 24 Digital Services if You are under the age of 13 years old even with a parental sponsor and in accordance with applicable law. Post or transmit any message which is libelous, defamatory or which discloses private or personal matters concerning any person; Refuse to cooperate in an investigation or provide confirmation of your identity or any other information provide by you to Pe 24. Refuse to cooperate in an investigation or provide confirmation of your identity or any other information provide by you to Pe 24. Remove, circumvent, disable, damage or otherwise interfere with security-related features of the Pe 24 Didital Services and the Pe 24 Platform or features that enforce limitations on the use of the Pe 24 Digital Services or the Pe 24 Platform. Reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of as regards Pe 24 Digital Services or Pe 24 Platform or any part thereof, except and only to the extent this is expressly permissible by applicable law. Use the Pe 24 Digital Services or the Pe 24 Platform in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the Pe 24 Digital Services or the Pe 24 Platform in an automated manner. Modify, adapt, translate or create derivative works based upon the Pe 24 Digital Services and the Pe 24 Platform or any part thereof, except and only to the extent that that this is permissible by applicable law. Intentionally interfere with or damage operation of the Pe 24 Digital Services or the Pe 24 Platform or any other user’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code or file with contaminating or destructive features. Use any robot, spider, other automatic device, or manual process to monitor or copy the Pe 24 Platform without prior written permission. Interfere or disrupt the Pe 24 Platform or networks connected to the Pe 24 Platform. Sell any device, software or routine to bypass the Pe 24 Platform’s robot exclusion headers, or interfere or attempt to interfere, with the Pe 24 Digital Services. Forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through the Pe 24 Platform or to manipulate your presence on the Pe 24 Platform. Sell the Pe 24 Digital Services, information, or software associated with or derived from it. Use the facilities and capabilities of the Pe 24 Platform to conduct any activity or solicit the performance of any illegal activity or other activity which infringes the rights of others. Provide false, inaccurate or misleading information. Use the Pe 24 Platform to collect or obtain personal information, including without limitation, financial information, about other users of the Pe 24 Platform, except and only as expressly provided in the T&Cs. Avail Pe 24 Didital Services with what Pe 24 reasonably believes to be potentially fraudulent funds. Use the Pe 24 Services in a manner that results in or may result in complaints, disputes, reversals, chargeback’s, fees, fines, penalties and other liability to Pe 24 , a third party or You. Use the Pe 24 Digital Services in a manner that Pe 24 or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network rules. Take any action that may cause Pe 24 to lose any of the Pe 24 Digital Services from its service providers or lose any of its recharge partners or business partners, including mobile operators or telecom companies, payment processors or other suppliers; Send automated request of any kind to the Pe 24 Platform without express permission in advance from Pe 24.

Termination, Agreement Violations

You agree that Pe 24, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate Your account (or any part thereof) or Your use of the Pe 24 Digital Services/Pe 24 Platform and remove and discard on the Pe 24 Platform all or any part of Your account, Your user profile, or Your recipient profile, including Your Log in, at any time. Pe 24 may also in its sole discretion and at any time discontinue providing access to the Pe 24 Digital Services, or any part thereof, with or without notice. You agree that any termination of your access to the Pe 24 Digital Services/Pe 24 Platform or any account you may have or portion thereof may be effected without prior notice, and you agree that Pe 24 will not be liable to you or any third party for any such termination or interruption. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies Pe 24 may have at law or in equity. Upon termination for any reason, You agree to immediately stop using the Pe 24 Digital Services/Pe 24 Platform.

Recharge Cancellations and refund

All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. www.pe24.in is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number. However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on help.pe24@gmail.com or posting us a message on the Contac US page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number (company Name) shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email. All refund requests are subject to obtaining approval from our suppliers. Supplier reserves the right to approve or reject refund. Applicable supplier penalty/administrative fees will be deducted. Refund will be paid to the customer only, who has made and or made the payment to us. No refund will be paid for partially utilized services and no shows. Group booking refund charges differs from individual booking. Final refund payment will be subject to above clauses. All payment will be done by Online Transaction only.

BILL PAYMENTS

In order to use the bill payments service or any other Pe 24 Digital Service, business partner (including Pe 24’s bill payment partners) reserve the right to charge and recover from You, such fees for availing the service as the case may be. These charges shall be effective from the time when they are posted on the Pe 24 Platform or on the Pe 24 business partner’s App/channel/portal/website through which you are availing the specific service. You are bound by such revisions and should therefore visit the Pe 24 Platform or check with the Pe 24 business partner’s App/ channel/portal/website through which you are availing the specific service in order to review the applicable fees which may vary from time to time. In the event that you stop or seek a reversal of the payment instructions as may have been submitted, Pe 24 shall be entitled to charge and recover from you and you shall be liable to pay such charges to the bill payment service provider as may be decided by Pe 24. These charges shall be charged on to your designated payment account or in any other manner as may be decided by Pe 24. Pe 24 offers a convenient and secure way to make payments towards identified biller(s) using a valid payment account. Depending upon the Pe 24 business partner through whom the specific service is availed by you The specific features of the service may differ; The number of billers available over the service may differ; The type and range of payment accounts that can be used to issue a payment instructions may differ; The modes/devices over which the service can be accessed may differ; and The charges, fees for availing the service or any aspect of the service may differ. Specific details related to these aspects would be available with the Pe 24 business partner on their App/channel/portal/website over which the service is being availed. From time to time, Pe 24, at its sole discretion, can add to or delete from such list of billers or types of payment accounts that can be used in respect of making payments to a biller. The type and range of payment accounts that can be used for making payments may differ for each biller depending on biller specifications. There may be additional fees/charge when using certain types of payment accounts in respect of a biller. The terms upon which a payment can be made to a biller can differ depending on whether a card or a bank account is used to issue the payment instruction. Further, depending on the specific facilities allowed by a Pe 24 business partner, payments to a biller can be made either by issuing a payment instruction for an online debit/charge to a payment account or by scheduling an automated debit to a payment account. In using the bill payment service, You agree to: provide true, accurate, current and complete information about Yourself (“Registration Data”), Your payment account details (“Payment Data”), Your biller details (“Biller Data”); and Maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete at all times. If You provide any information that is untrue, inaccurate, not current or incomplete, or Pe 24 has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Pe 24 has the right to suspend or terminate Your account and refuse any and all current or future use of the Pe 24 Services/Pe 24 Platform (or any portion thereof). The term biller includes telecom operators. Pe 24 assumes no responsibility and shall incur no liability if it is unable to affect any payment instruction(s) on the payment date owing to any one or more of the following circumstances: If the payment instruction(s) issued by You is/are incomplete, inaccurate, invalid and delayed; If the payment account has insufficient funds/limits to cover for the amount as mentioned in the payment instruction(s); If the funds available in the payment account are under any encumbrance or charge; If Your bank or the National Clearing Centre refuses or delays honouring the payment instruction(s); If payment is not processed by biller upon receipt; Circumstances beyond the control of Pe 24 (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force). In case the bill payment is not effected for any reason, You will be intimated about the failed payment by an e-mail.